F.A.Q
Do you offer international shipping?
Yes, we ship to all European countries. International shipping costs and delivery times are calculated automatically at checkout, based on the destination country.
0:00/1:34
What is the standard delivery time for an order?
For mainland France, our standard delivery time is 3 to 5 business days. We also offer a 48-hour express option at checkout.
0:00/1:34
What should I do if my order does not arrive ?
Please check your tracking number on the courier's website. If the status hasn't changed for 48 hours, contact our customer service team with your order number so we can open an investigation.
0:00/1:34
Which courier do you use to ship the packages?
We rely on Colissimo for our standard deliveries and Chronopost for express options to ensure reliable tracking and secure delivery.
0:00/1:34
Do you offer international shipping?
Yes, we ship to all European countries. International shipping costs and delivery times are calculated automatically at checkout, based on the destination country.
0:00/1:34
What is the standard delivery time for an order?
For mainland France, our standard delivery time is 3 to 5 business days. We also offer a 48-hour express option at checkout.
0:00/1:34
What should I do if my order does not arrive ?
Please check your tracking number on the courier's website. If the status hasn't changed for 48 hours, contact our customer service team with your order number so we can open an investigation.
0:00/1:34
Which courier do you use to ship the packages?
We rely on Colissimo for our standard deliveries and Chronopost for express options to ensure reliable tracking and secure delivery.
0:00/1:34
Do you offer international shipping?
Yes, we ship to all European countries. International shipping costs and delivery times are calculated automatically at checkout, based on the destination country.
0:00/1:34
What is the standard delivery time for an order?
For mainland France, our standard delivery time is 3 to 5 business days. We also offer a 48-hour express option at checkout.
0:00/1:34
What should I do if my order does not arrive ?
Please check your tracking number on the courier's website. If the status hasn't changed for 48 hours, contact our customer service team with your order number so we can open an investigation.
0:00/1:34
Which courier do you use to ship the packages?
We rely on Colissimo for our standard deliveries and Chronopost for express options to ensure reliable tracking and secure delivery.
0:00/1:34